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Grievance Redressal Mechanism

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Grievance Redressal Mechanism
Level-1 Redressal Officer : All Branch Managers ; To get the contact details please click on Our Branches
Level-2 Redressal Officer : All Regional Managers ; To get the contact details please click on Regional Offices
Level-3 Redressal Officer : Deputy General Manager (FP, IC &C) ; To get the contact details please click on Banking Department
for Mobile Banking : [email protected]
for ATM/ Debit Card : [email protected]
for NEFT/ RTGS : [email protected]


The address of the Banking Ombudsman in Kolkata is :-

Address: Reserve Bank of India, 15, Netaji Subhas Road, Kolkata- 700 001

Phone: 033- 22310217 / 22628771

Email[email protected]


Demat Investor Grievance Redressal Mechanism - Escalation Matrix

Details of Contact Person Address Contact No. Email Id Working Hours
Customer Care Sri. Arnab Ghosh 24A, Waterloo Street Kolkata -700069 9073680825 [email protected] 10.00 AM
To
04.45 PM
Head of Customer Care Sri. Soumen Dutta 24A, Waterloo Street Kolkata -700069 7439380575 [email protected] 10.00 AM
To
04.45 PM
Compliance Officer Dr. Arindam Datta 24A, Waterloo Street Kolkata -700069 8900250991 [email protected] 10.00 AM
To
04.45 PM
CEO Shri Sujan Sarkar 24A, Waterloo Street Kolkata -700069 6292333141 [email protected] 10.00 AM
To
04.45 PM