About Us
Grievance Redressal Mechanism
Level-1 Redressal Officer : All Branch Managers ; To get the contact details please click on Our Branches
Level-2 Redressal Officer : All Regional Managers ; To get the contact details please click on Regional Offices
Level-3 Redressal Officer : Deputy General Manager (FP, IC &C) ; To get the contact details please click on Banking Department
for Mobile Banking : [email protected]
for ATM/ Debit Card : [email protected]
for NEFT/ RTGS : [email protected]
The address of the Banking Ombudsman in Kolkata is :-
Address: Reserve Bank of India, 15, Netaji Subhas Road, Kolkata- 700 001
Phone: 033- 22310217 / 22628771
Email: [email protected]
Demat Investor Grievance Redressal Mechanism - Escalation Matrix
| Details of | Contact Person | Address | Contact No. | Email Id | Working Hours |
| Customer Care | Sri. Arnab Ghosh | 24A, Waterloo Street Kolkata -700069 | 9073680825 | [email protected] | 10.00 AM To 04.45 PM |
| Head of Customer Care | Sri. Soumen Dutta | 24A, Waterloo Street Kolkata -700069 | 7439380575 | [email protected] | 10.00 AM To 04.45 PM |
| Compliance Officer | Dr. Arindam Datta | 24A, Waterloo Street Kolkata -700069 | 8900250991 | [email protected] | 10.00 AM To 04.45 PM |
| CEO | Shri Sujan Sarkar | 24A, Waterloo Street Kolkata -700069 | 6292333141 | [email protected] | 10.00 AM To 04.45 PM |
